FrightTown

Frequently Asked Questions

Q: What is FrightTown?

A: Filling a 40,000 square foot “basement” beneath Portland’s Memorial Coliseum, FrightTown is the Pacific Northwest's biggest, scariest and best-reviewed haunted event, featuring three huge, amazing haunted houses in one location for one price. Baron Von Goolo's Museum of Horrors, the top rated madhouse of humor and horror, returns for its fifteenth year in Portland with new scares around every corner; Grimthorne Manor is a descent into gothic horror, teeming with vampires, werewolves and all manner of vengeful spirits!; and all new for 2017, we introduce Sector 13, a top secret government research facility overrun by bloodthirsty, extraterrestrial mutants! Three big haunts, three different nightmares! And don’t forget the Buried Alive coffin ride, our supernatural Ghost Gallery and our all new pitch black darkness maze, FEAR THE DARK! There's something to scare everyone at FrightTown!

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Q: Where is FrightTown?


A: Please see our Location Page for full information.

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Q: When are you open?

A: Please see our Schedule & Events page for full information.

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Q: What are your hours
?

A: Please see our Schedule & Events page for full information.

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Q: What is the best day and time to come?


A: The short answer is that because of our revolving cast and special events, there's something new happening every day at FrightTown: be sure to check our event calendar for current happenings and promotions.

The long answer is that we always advise people to come close to 7pm, during the week and/or early in the month. FrightTown is just as scary at those times and the lines are a lot shorter. A LOT! The biggest complaint that we get is from people that only come on the Fridays and Saturdays right before Halloween, and they always ask "Can't you do anything about these long lines?" Yeah, we can. And we do: we’re open and waiting for you on almost 20 other nights! We understand that the Halloween spirit grabs you the tightest closer to Halloween, but with a little planning ahead, you and your group can celebrate Halloween with the same terrifying FrightTown experience and have a lot more fun and elbow room.

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Q: Which of your haunted houses is the best/scariest?


A: We've gone out of our way to offer three completely different haunted house experiences here at FrightTown - so different that it would be impossible to compare them. If you’re into sci-fi terror, Sector 13 is gonna scare the hell out of you; if you like your horror gothic and old school but with a dash of modern gore, then Grimthorne Manor is for you; and if you like your scares bizarre and unpredictable with a dash of WTF, you can't go wrong with Baron Von Goolo's Museum of Horrors. And that’s not even counting the claustrophobic nightmare of FEAR THE DARK!

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Q: Aren't these the same three haunted houses you had last year?


A: No. What would be the fun in that? Some might have the same names or same themes, but we make major changes to all three of our haunts every year so that even our most loyal fans still get surprised around dark corners! If we just rehashed the same old thing it wouldn't be any fun for us either. We got ya covered, boss.

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Q: Is it okay to bring my kids to FrightTown?


A: As Baron Von Goolo would say "You can pay for a babysitter tonight or a therapist tomorrow." Seriously, haunted houses are about being scary and we are very good at what we do. While we have ALMOST no age restrictions at FrightTown, the management does not feel that FrightTown is appropriate for very young children. That being said, we've had four year old kids go through our haunts and have a lot of fun, laughing and smiling, while forty year old adults have gone through and literally soiled themselves. Pooped their pants. I kid you not. Point being, this is a very subjective call and we will always rely on the judgment of the parents or guardians. You might also keep in mind that there are no refunds. Leaving a haunted house because it's too scary is like leaving a restaurant because it's too delicious. That dog don't hunt.

Now...note how we said "almost" no age restrictions. FrightTown prohibits our patrons from bringing infants (any child too young to walk under his or her own power) into any of our attractions. FrightTown is a sensory onslaught that is too intense for an infant's developing hearing and could result in hearing damage. Unexpected startles in a dark and terrifying environment can cause patrons to lose their footing, and that could result in a baby getting smooshed. Earmuffs and strollers do not impress us. We do not care how much you just paid for a ticket: we will not let you enter with an infant. You'll thank us later.

Or maybe you won't. We don't care. We're looking out for your baby.

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Q: How long does it take to go through the haunted houses?


A: The first time a land speed record was broken at FrightTown was in 2002, when a group of screaming girls sprinted through Baron Von Goolo’s Museum of Horrors, nonstop, screaming the whole time, in under four minutes. That's damn impressive. In general, it takes a lot longer and some folks have taken over an hour just to go through the Museum alone. The haunts are self-guided and shy of loitering or obstructing the paths of others, patrons may set their own pace. And yes, that includes sprinting if you feel the need.

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Q: A couple of these FrightTown haunted houses sound familiar. Didn’t you guys used to be somewhere else?


A: Pfft. Yeah, like over a decade ago. Where have you been, Jack?

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Q: How much are tickets?


A: Please see our Tickets Page for full information.

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Q: Can I win free tickets?


A: Yes! Listen to our radio sponsors. They’re giving away hundreds! You can also get a chance to win tickets by sending us an email from here. (Please note that winners are chosen completely at random. Including an epic poem about how poor/sick/depressed you are only makes us sad and does not increase your chance of winning.)

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Q: What if it rains?


A: Then patrons at some other haunted houses will get wet. But you won’t: all three haunted houses at FrightTown are inside.

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Q: Can I get a refund? I’m too scared to go in.


A: Sorry, we have a strict no refund policy. Complaining that a haunted house is too scary is like complaining that a restaurant is too delicious. We deliver on our promise of scares! But since your ticket is good for any night, you can always give it to a much braver friend. They'll thank you for it!

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Q: Is it true that I can get married at FrightTown?


A: Believe it or not, you can! Baron Von Goolo’s Museum of Horrors is conducting “Wicked Weddings” this season and you and your betrothed can be tied in the bonds of love by one of our sinister ministers. Contact info@frighttown.com for details.

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Q: Will the monsters touch me?


A: Well, let me put it this way…yes. While the actors at FrightTown have always technically been allowed to touch you, now we are making that a part of the show. It will certainly make things scarier but don’t freak out just yet: we are not becoming one of those “full contact” haunted houses you’ve heard about. No one is going to grab you or choke you or pull your hair like you might experience in other places. We don’t think that’s entertainment. Hell, we don’t even think that’s safe! When our monsters touch you, it will be a cold graze from out of the shadows or an unexpected rake across your back. But if that’s even too much for you, all you have to do is tell the monster not to touch you and they’ll back off. No means no everywhere, and our first mission is to make sure that you’re enjoying your evening - even if you are peeing your pants.

Please note that if you invite the actor to touch you - say, for a photo or if you volunteer to take part in a stunt or bit - then of course you have given the actor your full consent.

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Q: Can I touch the monsters?


A: No, not even if they touch you first. You need to keep your hands to yourself at all times or you risk being thrown out and having your ticket taken away.

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Q: What? That's not fair!


A: Fair schmair. Strip club rules: you touch, you get bounced. Deal with it.

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Q: Is FrightTown wheelchair accessible?


A: Absolutely! All three of the big haunts that are included in your ticket price comply with all applicable regulations for accessibility, and we have even had patrons compliment us on how easy it was for them to get around. We want everyone to enjoy a horrifying Halloween! Please note that the Buried Alive! coffin ride and the FEAR THE DARK blackout maze are NOT ADA accessible.

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Q: Should I be concerned about my health condition? (pregnancy, asthma, epilepsy, etc)


A: The short answer is... maybe? Even though this is all in fun, the fear response is stressful and can elevate heart rates and even blood pressure: if you have serious questions about your health, you may want to go as far as to ask your doctor before attending FrightTown. Please use your best judgment. People who have recently suffered an injury, especially to the back or neck, have chronic joint problems, are more than seven months pregnant or have recently undergone surgery should use caution. We also use “fog” and strobe lights, special effects that have been known to cause adverse reactions in asthmatics and epileptics after prolonged exposure. Again, please use your best judgment. We have yet to have any problems at any of our venues and we’d like to keep it that way.

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Q: What isn’t allowed at FrightTown?


A: There are a number objects and activities that we ban at FrightTown in order to maintain a fun atmosphere and a safe environment for everyone, patrons and monsters alike. We expect all our guests to adhere to the following:

  • No running or pushing.
  • No confrontational behavior or harassment of the actors or other patrons.
  • ABSOLUTELY no touching the props, sets or the actors, even if they touch you first.
  • No weapons of any kind.
  • No flash photography.
  • No pets.
  • No lighters, matches or smoking.
  • No alcohol or controlled substances of any kind.
  • No Halloween masks, false beards, hoods, prosthetic makeup or anything that obscures your face.

Violation of any of these or any other of the posted rules at FrightTown may result in you being escorted from the premises and your ticket confiscated without a refund.

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Q: This looks like fun. Can I be a monster too?


A: Hellz yah you can! Sign up here!

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Q: Can you tell me anything else?


A: Not really. There’s an awful lot of info here, eh?

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Q: Who’s your press contact?


A: Oh, there is more info to tell you, huh? That would be Dave, the executive producer of FrightTown. You can contact him by clicking here.

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Q: Is it OK to bring my service animal to FrightTown?


A: If it were up to us, it wouldn’t be but the Americans With Disabilities Act says we have to. In our view, bringing a service animal into a sensory overloaded environment like FrightTown is as unwise and selfish as it is inhumane. You know how everybody freaks out about animal welfare during the Fourth Of July? Bringing a beloved animal that you depend on into FrightTown is worse than that. People have done it and it has NEVER gone well. NE. VER. So even though you may legally do so, please put the welfare of your service animal before your own needs for amusement and don’t. Should you ignore this extremely good and reasonable advice, the ADA does stipulate that controlling your animal is your responsibility: coming to FrightTown is going to make that A LOT harder and you will be held liable when things go sideways.

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